At Convex Network Solutions, our product lineup encompasses cutting-edge, futuristic items. We partner with renowned manufacturers like HP, Cisco, IBM/Lenovo, Mellanox, SuperMicro, Nvidia, 3com, DELL, APPLE, and SAMSUNG, crafting high-tech computers powered by INTEL and APC.
We pride ourselves on offering a diverse range of hardware, including servers, printers, desktops, video graphics cards, motherboards, routers, and more. Our support extends to older models, aiding clients in finding suitable upgrades to optimize their equipment. Upgrading or expanding memory significantly enhances device functionality, and we specialize in facilitating such enhancements.
Our commitment to client convenience is evident in our “Ultimate Configurator” feature, simplifying the process of identifying ideal items for specific devices. With this tool, clients swiftly locate the perfect match, ensuring almost 98 percent of memory orders are processed on the same day, thanks to our advanced features and efficient supply chain management.
Shipping Across Borders
Convex Network Solutions proudly offers global shipping, accessible to clients worldwide. Shipping rates for international orders vary; during checkout, choosing ‘international shipping’ allows you to view applicable rates. For orders over 5 lbs., we send a detailed quote via email post-order placement, as our shipping estimator might not cover heavier items. We don’t charge processing fees for overseas orders, but customers are responsible for any customs fees imposed.
While labeling orders as merchandise, we accurately list content details like ‘Hard Drive – Computer Hardware.’ Should you prefer gift labeling, we’ll exclude the receipt upon request, yet we’re unable to classify orders as gifts.
For consistent clients, our order facility method ensures a smooth process. Regrettably, validating international credit cards is beyond our control due to home country limitations. Thus, we reserve the right to cap, postpone, or potentially cancel credit card payments for orders delivered internationally. To validate such payments, we recommend PayPal, Wire Transfer, and Stripe.
Privacy and Data Handling
We highly value personal data privacy. Our privacy policy safeguards both Convex Network Solutions and our client’s interests when visiting our website (www.convexns.com). Information collection occurs automatically to enhance user experience, but opting for anonymity might limit personalized support.
We handle correspondence emails efficiently and prioritize customer data solely for order processing and service improvement. Cookies, those alphanumeric identifiers, aid in customizing web experiences based on gathered information, but the option to deactivate them exists.
Data sourced from other channels, like customer details and search outcomes, enhance our records’ accuracy, ensuring seamless communication and order fulfillment.
Returns, Cancellations, and Shipping Guidelines
Convex Network Solutions endeavors to streamline customer experiences during purchase and delivery. In case of discrepancies between orders and received items, clients must report within 2 days of delivery. Order cancellations before dispatch incur no additional charges, while returns involve a restocking fee if not within specified conditions. Faulty items follow specific return procedures, ensuring a smooth process for refunds or replacements.
Shipping details, carriers’ contact information, and guidelines for shipping to APO/FPO addresses or internationally ensure comprehensive assistance for customers’ shipping concerns.
Our shipping services, encompassing UPS, FedEx, and DHL cater to varied transit times and regions, adhering to specific cut-off times for processing orders.
In the event of shipment delays or missing items, we advise contacting our customer service or shipping support team for prompt resolution.